Please ensure hair is THOROUGHLY detangled all the way to the scalp and stretched via blow out, braid out, or twist out (in order of effectiveness) before receiving any color services. If your hair does not have a lot of shrinkage (looser texture), you may wear a wash and go style. You may use leave in conditioners and light creams, but please make sure your hair is free of hardening products, gels, heavy oils, and butters. Hair must be clarified or shampooed within 5 days of visit, but please avoid scratching the scalp and adding OLAPLEX treatments. All of these elements affect the precision, predictability, and health of your color service. Failure to follow these instructions will result in a minimum of a $40 shampoo/detangle charge or a cancelled visit with deposit withheld.